Shipping Policy

WOW Snacks Pvt Ltd

Shipping Policy

Effective Date: April 24, 2026

1. Overview

WOW Snacks Pvt Ltd is committed to delivering your favourite popcorn fresh and on time. This Shipping Policy outlines our delivery processes, timelines, charges, and coverage areas for orders placed on wowpopcorn.com.

2. Delivery Coverage

We currently deliver across Nepal, including Kathmandu Valley and major cities nationwide. Delivery availability for remote or rural areas may vary. During checkout, enter your delivery address to confirm serviceability.

3. Processing Time

• Orders are processed on business days (Sunday to Friday), excluding public holidays.

• Orders placed before 12:00 PM NST are typically processed the same day.

• Orders placed after 12:00 PM NST or on weekends/public holidays will be processed the next business day.

You will receive an order confirmation via email or SMS once your order has been successfully placed.

4. Delivery Timelines

4.1 Kathmandu Valley

Estimated delivery: 1–2 business days from order processing.

4.2 Outside Kathmandu Valley (Major Cities)

Estimated delivery: 3–5 business days from order processing.

4.3 Remote Areas

Estimated delivery: 5–10 business days depending on location and carrier availability.

Please note: Delivery timelines are estimates and may be affected by weather conditions, logistics disruptions, or high-demand periods (e.g., festivals).

5. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your delivery location and order total. Free delivery may be available for orders meeting a minimum order value as indicated on the website from time to time.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number or link via SMS or email. You can also track your order at:

wowpopcorn.com/track-your-order

7. Delivery Attempts

• Our delivery partners will attempt delivery at least once at the provided address.

• If delivery is unsuccessful due to an incorrect address or unavailability of the recipient, we will contact you to arrange a re-delivery.

• Additional charges may apply for re-delivery attempts.

8. Incorrect or Incomplete Address

WOW Snacks is not responsible for delays or failed deliveries due to an incorrect or incomplete delivery address provided by the customer. Please double-check your address at checkout. If you notice an error after placing your order, contact us immediately at info@wowsnacks.com.np or call +977 1 4390635.

9. Damaged in Transit

If your order arrives damaged during transit, please take photographs immediately upon receipt and contact us within 24 hours at info@wowsnacks.com.np. We will investigate and arrange a replacement or refund as appropriate.

10. Contact Us

For any shipping-related queries, please contact us:

WOW Snacks Pvt Ltd

Balaju Industrial District, Balaju, Kathmandu, Nepal

Phone: +977 1 4390635 / +977 1 4360112

Email: info@wowsnacks.com.np