Privacy Policy

WOW Snacks Pvt Ltd

Privacy Policy

Effective Date: April 24, 2026

1. Introduction

WOW Snacks Pvt Ltd (‘we’, ‘our’, or ‘us’) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when you visit wowpopcorn.com or purchase our products.

By using our website or placing an order, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Full name, delivery address, and contact number when placing an order.

• Email address when creating an account or contacting us.

• Payment information (processed securely; we do not store card details).

• Messages or feedback you send to us directly.

2.2 Information Collected Automatically

• Browser type, IP address, and device information.

• Pages visited, time spent on site, and referring URLs.

• Cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders and send order confirmations.

• Communicate order updates, shipping notifications, and delivery status.

• Respond to customer service inquiries and complaints.

• Improve our website, products, and overall customer experience.

• Send promotional offers or updates (only with your consent; you may opt out anytime).

• Comply with legal obligations under applicable Nepali law.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Delivery and logistics partners solely for order fulfilment.

• Payment processing services for secure transaction handling.

• Government or regulatory authorities if required by law.

All third parties with whom we share data are required to handle it responsibly and in accordance with applicable privacy standards.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for a minimum of five (5) years for accounting and legal purposes. You may request deletion of your account data at any time (subject to legal retention obligations) by emailing info@wowsnacks.com.np.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, understand website traffic, and improve functionality. You may disable cookies through your browser settings; however, this may affect certain features of the website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data (subject to legal obligations).

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@wowsnacks.com.np.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

11. Contact Us

WOW Snacks Pvt Ltd

Balaju Industrial District, Balaju, Kathmandu, Nepal

Phone: +977 1 4390635 / +977 1 4360112

Email: info@wowsnacks.com.np